Our Policies
Delivery Policy
Delivery Policy for United Kingdom & Ireland
Our delivery services start from just £1.00. Postage is calculated on weight, we offer bulk buy postage discounts. We offer 1st class & standard postage options. On request we are happy to offer specialised courier services.
Our range of delivery services offered to suit your needs - we do our very best to ensure your items are delivered on time.
Please note - during festive seasons & busy occassions- such as easter, mothers day, fathers day please order your items well in advance to avoid any disappoints. We can appreciate postal services are busy during festive seasons.
Returned Post
Post returned to us will incur additional re-posting costs, PAYABLE BY YOURSELF. Please inform us immediately if you post has not arrived within 7days of delivery date or arrived damaged. We will require photographs and details please to investigate damaged post. It is your responsibility you sign for your post and collect it at the required station.
Collections - collecting your items
We offer a Click and Collect service from our outlet shop : 53 Grays Hill, Bangor, BT20 3BB
Orders will be processed and a notification will be sent to you before collecting your order. Your order I.D. and confirmation will be needed for collection of your item.
You can find the opening hours and address of our service on the home page. If you cant collect within our opening times -NO PROBLEM - arrange a time with us and we will stay open until you collect.
We will keep your order for 7days from the date your order is ready for collection. If you haven't collected it within 7days, your order will be cancelled. Please note - personalised orders, balloons, confectionary and perishable goods will NOT receive a refund. (refer to our returns policy)
Return & Exchange Policy - includes booking cancellation policy.
Returns must be returned within 7 days from the date of delivery in a resell-able condition, with a valid invoice /proof of purchase and unopened packeting and unused. We’re sorry but we don’t accept returns on any perishable goods, confectionery, sweets, personalised products, balloons, pre-filled party bags, wigs.
Please note that the buyer/yourself covers the cost of returning products unless products are faulty, damaged or wrongly supplied, and if a discount was applied to your order, returned items will be refunded with the discount price paid. All returned products are inspected when we receive them. If a product is returned in a condition we think is unfit for reselling, we won’t process the refund and we’ll return it to you.
Personalised items
You will not have any right to cancel a Contract for the supply of any of the following Products:-
Personalised Products that have produced to your specific requirements; or balloons, banners, cards and invitations.