Delivery Policy for United Kingdom & Ireland
Our delivery services start from just £1.00. Postage is calculated on weight, we offer bulk buy postage discounts. We offer signature1st class & standard postage options.
Our range of delivery services offered to suit your needs - we do our very best to ensure your items are delivered on time.
Please note - during festive seasons please order your items well in advance to avoid any disappoints. We can appreciate postal services are busy during festive seasons.
Post returned to us will incur additional re-posting costs, PAYABLE BY YOURSELF. Please inform us immediately if you post has not arrived within 14days of delivery date or arrived damaged. We will require photographs and details please to investigate damaged post. It is your responsibility you sign for your post and collect it at the required station.
Pick Up Service
We offer a Click and Collect service from our Bangor Office.
Orders will be processed and a notification will be sent to you before pic king up your order. Your order I.D. and confirmation will be needed for collection of your item.
You can find the opening hours and address of our office on the home page.
We will keep your order for 14 days from the date your order is ready for collection. If you haven't collected it within 14 days, your order will be cancelled and refunded via the same payment method used to place the order. Please note - personalised orders will NOT receive a refund. (refer to our returns policy)
if you require an appointment to discuss your event please ensure you have an appointment date & time. TO AVOID ANY DISAPPOINTMENTS. We are usually fully booked and cannot always accommodate unscheduled appointments. please note - we require 48hr notification if you are unable to make your scheduled appointment. We may not be able to accommodate re-booking due to our busy diary.
Return & Exchange Policy - includes booking cancellation policy.
Returns must be returned within 14 days from the date of delivery in a resellable condition, with a valid invoice /proof of purchase and unopened packeting and unused. We’re sorry but we don’t accept returns on confectionery, sweets, personalised products, balloons, pre-filled party bags, wigs.
Please note that the buyer/yourself covers the cost of returning products unless products are faulty, damaged or wrongly supplied, and if a discount was applied to your order, returned items will be refunded with the discount price paid. All returned products are inspected when we receive them. If a product is returned in a condition we think is unfit for reselling, we won’t process the refund and we’ll return it to you.
You will not have any right to cancel a Contract for the supply of any of the following Products:-
Personalised Products that have produced to your specific requirements; or balloons, banners, cards and invitations.
Cancel a Contract, party or wedding booking you must inform us in writing. Please note - deposits are non-refundable, as agreed. You are held personally responsible for all cancelation fees relating to entertainment, d.j, venues, catering, flowers and hired items. Hired goods you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
change date/time of party/wedding
we will do our very best to accommodate your date/time change of your event - BUT please note that we cannot always meet your demands without effecting our booked customers. To accommodate your change a cost /charges may incur.
change of venue
we will do our very best to accommodate your venue change - BUT please note that we cannot always accommodate your venue change therefore your booking will be cancelled and all cancelation fees will be payable by yourself.